Return Policy

If you have received a damaged/defective/incorrect product, please get in touch with customer service by email at [email protected] – within 24 hours of delivery.
Microscopic defects that are not visible when the products are installed will not be entertained.
On receiving your complaint, Pro Home shall verify the authenticity and the nature of the complaint and if we are convinced that the complaint is genuine, we will start initiating the replacement process.
In order to exchange the product, you are required to comply with the below-mentioned conditions:
Please notify Proudome of receipt of a damaged/defective/incorrect product within 24 hours of delivery to you. If you are unable to do so within 24 hours, we shall not be held liable for the failure to replace the order.
Products should be unused.
We will arrange pick-up of the damaged/defective/incorrect Product through its logistics partner. If we are unable to do so, Proudome will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon consultation with us.
Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manuals, warranty cards, invoices, etc.
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to products during transit.
The returned products are subject to verification and checks by Proudome in order to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
Once the product is received by us, the replacement product will be dispatched to you within 24 hours.